Customer Success Manager - I

Roles & Responsibilities

• Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
• Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
• Negotiate and close customer contract renewals
• Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible
• Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
• Develop trusted advisor relationships with each of your customers through your knowledge of their goals with data
• Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes

What We're Looking For

• You are excited to be at a startup
• You see yourself as the CEO of your book of business
• You immerse yourself in the customer’s world
• You are interested in how people use data to innovate
• You leverage a consultative approach with your customers
• You are an excellent storyteller
• You’ve directly negotiated and closed renewals
• You’ve supported a technical product or an API product
• You’ve been a CSM for 1-2+ years

Benefits

• Stock options
• Competitive salaries
• Unlimited paid time off
• Medical, dental, & vision insurance
• Health, fitness, and office stipends
• The permanent ability to work wherever and however you want

Compensation

• $100K Base
• $25K Commission
• $125K OTE

Why People Data Labs?

• Great People make great teams
• People, Customers, Shareholders, in that order, sets us up for success and delivering on our promises

Additional Info

• Both Founders Fund (Asana, Facebook, Flexport, Lyft, Palantir, SpaceX, Stripe, Twilio, Wish) and Craft Ventures (Affirm, Eventbrite, Facebook, Intercom, Neuralink, Productboard, Quora, Reddit, SpaceX, and many many more), two top-tier engineering-focused VC firms have vested their trust in us delivering on that promise.
• People Data Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
• Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Applicant Privacy Policy (Includes California Disclosures)