Customer Success Manager I (Remote)

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.

About the role

A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team—including BrainBox AI, Nuvolo, and more—combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.

The work is virtual.

Responsibilities

• Act as the trusted partner for your portfolio of assigned clients on use-case and product functionality.
• Deliver and communicate ROI for our clients, throughout the customer lifecycle.
• Monitor account activity to identify usage trends, assess risks and needs for additional products and support.
• Provide insights to customers to ensure that they get the most out of the platform.
• Help foster adoption by raising client awareness and leveraging new product features and functionality.
• Maintain consistent record of client engagement, issues and resolutions through internal and external communication.

Requirements

• Bachelor's Degree or equivalent work experience.
• 2+ years of experience in consultative selling or customer success.
• Experience in consulting or pre-sales; experience in both is ideal.
• Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.
• Learn-it-all mentality with desire to better understand both business and technology solutions.
• Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
• Exceptional organizational and planning skills.
• Solid communication skills (both verbal and written). You are able to communicate business and technical value to all levels of management.
• Well-versed email/phone etiquette and presentation skills.
• A proven record of retaining and growing multiple enterprise client relationships.
• Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.

Pay

Annual Base Salary Range: $73,213.33 - $101,675.00 (salary). Incentive eligible. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Benefits

Benefits kick in on DAY ONE for you and your family, including:

• Health insurance and holistic wellness programs that include generous incentives.
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• Paid time off including up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match, educational and training opportunities through company programs along with tuition assistance and student debt support.

Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations.