Customer Success Manager - Guided - West Coast

About the role

Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal. Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes. Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges. Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions. Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment. Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact. Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth. Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience. Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities.

Requirements

• Based in Austin, Texas
• Enterprise Customer Success Experience
• Value & outcomes mindset
• Techical fluency
• Commercial acumen
• Operational rigor
• Clear, high-trust communication
• Cross-functional leadership
• Builder mindset in ambiguity

Nice-to-haves

• Automation + AI curiosity
• Startup/scale-up Experience
• Multi-region Collaboration Experience
• Technical or STEM education
• Familiarity with n8n or similar platforms

Benefits

• Competitive compensation
• Ownership
• Work/life balance
• Health & wellness
• Future planning
• Financial security
• Career growth
• Paid time off
• Medical, dental, and vision coverage
• Pension contributions
• Short-term and long-term disability insurance
• Life insurance
• Open source support
• Transparency