Customer Success Manager, General Manufacturing

About the role

Tulip, the leader in AI-native frontline operations, is seeking an experienced Account Manager/Customer Success professional to join our dynamic team. This role is ideal for someone who thrives in a fast-paced, innovative environment and is passionate about driving digital transformation in manufacturing and operations.

Responsibilities

• Manage a portfolio of customer accounts, tracking usage and health relative to their digital transformation with Tulip
• Guide customers to use Tulip to improve their operations through digitization, recommending use cases and tracking and communicating ROI
• Act as a trusted partner to customers, managing contract renewals and supporting commercial expansion
• Cook up and lead executive presentations in enterprise and multicultural business environments
• Coordinate across internal teams - including Customer Support, Professional Services, Product Management, and Sales - to resolve customer needs
• Build and improve internal processes and content to help scale and mature the Customer Success function
• Communicate account health, risk, and ROI clearly to both customer stakeholders and internal leadership
• Pivot and onboard Sales during account handoff to ensure a smooth transition into active usage
• Identify expansion opportunities within existing accounts based on customer usage patterns and business goals

Requirements

• 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or another client-facing role in the manufacturing and operations industry
• Direct experience implementing change in manufacturing shop floor operations or business information technology systems in operational environments
• Experience creating and leading executive presentations in enterprise and multicultural business environments
• Ability to travel (estimated 20%)

Qualifications

• BA/BS required; MBA/Masters a plus

Skills

• Direct experience implementing change in manufacturing shop floor operations or business information technology systems in operational environments
• Experience creating and leading executive presentations in enterprise and multicultural business environments
• Ability to travel (estimated 20%)

Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive, dog-friendly office with diverse and inspiring colleagues

Working at Tulip

• We are an equal opportunity employer

Pay

The salary range for this position is $100,000 - $160,000 per year. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.