Customer Success Manager, Enterprise - Central or East Regions

About the role

Vanta is a company dedicated to helping businesses earn and prove trust in their security practices. The Customer Success Manager, Enterprise (Central/East Regions) plays a crucial role in guiding our largest customers through their security and compliance journeys using Vanta's specialized solutions.

Responsibilities

• Lead all post-sales activities for Vanta's enterprise customers, including onboarding, implementation, product adoption, value-driven renewals, and identifying upsells.
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
• Be a product expert on Vanta and its compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
• Guide implementation, configuration, and optimization of Vanta Trust Management Platform.
• Manage 40 Enterprise customers with $3M ARR in BoB.
• Provide professional advice on security best practices and compliance standards.
• Collaborate with the customer to optimize security programs and identify areas of improvement.
• Build and maintain trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Work cross-functionally to resolve customer business issues and work toward mutual goals.

Requirements

• Reside within the Central or East regions within the United States.
• 8+ years of experience as a Customer Success Manager for a SaaS company managing a book of business of Enterprise customers.
• Experience handling onboarding, implementation, adoption, identifying opportunities for expansion.
• Self-starter, able to work with little or no supervision.
• Clear and thoughtful communication skills, with strong critical thinking ability.
• Highly empathetic to customers, with a proven track record of long-term customer retention.
• Experience with hitting retention targets and creating happy, healthy customers.
• Possess the technical competency to understand Vanta's software and build great relationships with highly technical customers.
• Experience with problem-solving and an enthusiasm for making a large impact early on at a start-up.
• Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships.
• Ability to be nimble and agile in an environment where shifting priorities should be expected.

Qualifications

• Able to work in the U.S. without the need for current or future employer sponsorship.

Skills

• Excellent communication and problem-solving skills.
• Strong understanding of security best practices and compliance standards.
• Technical proficiency with Vanta's software.
• Ability to build and maintain strong relationships with C-level executives.

Benefits

• Industry-competitive salary and equity.
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans.
• 16 weeks paid Parental Leave for all new parents.
• Health & wellness stipend.
• Remote workspace, internet, and cellphone stipend.
• Commuter benefits for team members who report to the SF and NYC office.
• Family planning benefits.
• Matching 401(k) contribution with immediate vesting.
• Flexible PTO policy, plus 80 hours of Sick Time.
• 11 company-paid holidays.
• Virtual team building activities, lunch and learns, and other company-wide events!
• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.

Pay

Industry-competitive salary and equity.

Schedule

Full-time.