Customer Success Manager, Enterprise - Central or East Regions

Responsibilities

• Lead post-sales activities for enterprise customers including onboarding and renewals
• Collaborate with Account Managers to promote renewal and expansion opportunities
• Become an expert on the company’s security solutions and compliance frameworks
• Oversee the implementation and optimization of the company Trust Management Platform
• Manage a portfolio of 40 enterprise customers with $3M ARR
• Provide expert advice on best practices in security and compliance
• Foster a trusted advisor relationship with key customer stakeholders

Qualifications

• 8+ years of experience in Customer Success for a SaaS company handling Enterprise clients
• Proven track record in onboarding, implementation, and adoption of software solutions
• Strong communication and critical thinking skills
• Empathetic approach to customer retention and satisfaction
• Technical understanding of compliance and security best practices related to the company’s offerings
• Extensive experience managing relationships with C-level executives
• Able to adapt in a fast-paced, startup environment

Benefits

• Comprehensive medical, dental, and vision coverage with most premiums covered
• 16 weeks paid parental leave
• Health & wellness stipend
• Remote workspace and technology stipends
• Commute benefits available for office employees
• Family planning benefits
• 401(k) matching with immediate vesting
• Flexible PTO policy and sick time
• 11 company-paid holidays
• Variety of team-building activities and events
• Opportunities for remote work from multiple international locations