Customer Success Manager - Energy & Commodity Markets

About the role

Argus is a fast-growing global B2B media company providing essential information to the energy and commodities industries. We're looking for a proactive candidate to join our Sales team where you will rapidly build an understanding of our business and help to grow our customer base and revenue.

Responsibilities

• Work effectively across the organization with key stakeholders, this will include aligning with Sales around cross-sell and up-sell and focus on selling with a retention focus;
• Align with product and business development about driving product roadmap;
• Align with marketing around driving marketing activities to existing subscribers;
• Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line;
• Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets;
• Educate clients on how to maximize the value they receive from a relationship with Argus Media;
• Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction;
• Provide excellent customer experience to Argus customers from smooth on-boarding to resolving queries within the desired service level agreement;
• Utilize the CRM, to track accounts throughout their subscription lifecycle, analyze client usage trends and identify tactics to drive growth and protect revenues;
• Accurately maintain customer, user records and client engagement activity efficiently;
• Participate in client engagement initiatives to increase client retention and account penetration;
• Travel as required within the region;
• Gather competitor intelligence;
• Be the client advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings;
• Attend and coordinate marketing presence at relevant industry conferences/events and dedicated client events to increase awareness of Argus platforms and content.

Requirements

• Experience working in customer success/service or sales environment;
• Experience of working with stakeholders across the organization;
• Flexible with the ability to work effectively and collaboratively in a team-oriented environment, including the ability to relate successfully to a variety of people externally and internally, forging strong professional relationships;
• Highly organized with strong attention to detail;
• Experience using databases or sales processing systems;
• Good knowledge of Microsoft Excel;
• Excellent communication, interpersonal and relationship building skills;
• Strong coordination and time management skills with the ability to meet deadlines;
• Able to work as part of a team;
• Proficiency in English is required, additional languages such as Spanish and Portuguese are a plus.

Benefits

• Competitive salary and company bonus scheme;
• Group medical, dental and vision plans;
• Company paid short term and long term disability and life insurance plan;
• Group 401(k) safe harbor retirement plan with a 6% company match;
• 20 vacation days your first year, up to a maximum of 30 days;
• Subsidized gym membership;
• Extensive internal and external training.

Skills

• Customer success/service or sales experience;
• Collaborative and team-oriented environment;
• Attention to detail and organizational skills;
• Microsoft Excel proficiency;
• Communication, interpersonal, and relationship building skills;
• Time management and meeting deadlines;
• English proficiency, additional languages such as Spanish and Portuguese are a plus.

Pay

Competitive salary and company bonus scheme.

Schedule

Full-time position.

Company Information

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with 1,500 staff, Argus is an independent media organisation with 32 offices in the world’s principal commodity trading hubs. Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.