Customer Success Manager, Digital

About Dot Compliance

Dot Compliance provides a ready-to-deploy, Salesforce-native eQMS with the industry's first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This offers faster, more proactive quality and compliance through vertical AI that empowers data-driven decision making in life sciences quality and compliance.

The company's solutions are trusted by life sciences companies, both large and small, worldwide. The solutions are fully compliant with 21 CFR part 11, EU Annex 11 and support ISO 9001, 13485, 14971, and 27001.

Responsibilities

• Enable strong customer outreach in a scalable way
• Ensure customer success with Dot Compliance products and services
• Manage digital interactions
• Negotiate renewals
• Implement strategies to drive customer engagement and retention
• Mitigate risk

Requirements

• A passion for embracing new technologies
• Ability to collaborate with others to deliver optimal solutions for customers
• Adherence to procedures and regulatory standards

Qualifications

• Bachelor's degree in a related field
• Experience in a similar role or relevant field
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Skills

• Technical proficiency with Salesforce and eQMS systems
• Excellent problem-solving and analytical skills
• Strong negotiation and relationship-building abilities
• Ability to manage multiple projects simultaneously

Benefits

• Competitive salary
• Flexible remote work options
• Professional development opportunities
• Health and wellness programs
• Employee recognition and rewards

Pay

Salary range: $80,000 - $120,000 annually

Schedule

Full-time position, remote work option available