Customer Success Manager (CSM)

About the role

Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and are scaling fast.

Responsibilities

• Drive value realization
• Lead the handoff from onboarding into a long-term success plan
• Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows
• Protect and grow ARR
• Monitor account health in Totango and Salesforce
• Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem
• Expand accounts
• Identify upsell opportunities — new modules, additional regions, adjacent partners
• Turn happy customers into advocates for case studies, referrals, and beta programs
• Feed product insight
• Translate field feedback into clear, actionable input for Product and Engineering

Requirements

5+ years in B2B SaaS CS or Account Management

You've managed a book of business before and know what it takes to retain and grow complex accounts

Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus

Qualifications

• Systems-minded
• Comfortable in Salesforce and Totango (or similar CSPs)
• You believe: if it isn't in the CRM, it didn't happen
• Proactive by default
• You don't wait for a customer to raise a flag. You intervene before problems become crises
• Fluent across audiences
• You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms
• Owner's mentality
• You treat your book of business like your own company — focused on high-impact work, not busy work

Pay

$75K - $95K

Schedule

Not specified