Customer Success Manager - Corporate

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Preserve all substantive info. Include a section only when posting has real, specific content for it. Avoid filler like "commensurate with experience". Pay and Schedule sections only if posting actually states them. Benefits section only if posting actually states them. We need to parse the job description. Content: - Intro: "Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here." - Where You’ll Work: Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection. - Why this Role Matters: As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one. - What You’ll Deliver: bullet list: Guide customers through onboarding and shape success plans that align to their partnership goals Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems Serve as the customer's voice internally, keeping stakeholders aligned and success plans current Lead a consistent cadence of onboarding milestones and business review presentations Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities - What You’ll Bring (Must-Haves): A genuine passion for customer success and delivering excellence Strong presentation, oral, and written communication skills Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment Also note: "We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply." That's more encouragement, not a requirement. - What You’ll Experience: A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity. Global Reach. Partner with teams around the world to solve complex challenges that matter. Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development. AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI. - Pay Transparency for New Jersey & Illinois Applicants: The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. - Benefits: Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements. - Additional: Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process... (this is boilerplate? It's about recruitment process; maybe we can keep? It's not EEO but it's about hiring process. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is about AI tools in recruitment; not exactly EEO but could be considered legal boilerplate? Might be safe to keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is about recruitment process, not exactly those categories. Might keep but it's not substantive for the role. It's more about hiring process. Could be considered boilerplate. Safer to remove? The instruction says remove legal boilerplate. This is about recruitment process, maybe legal. I'd remove it to be safe. - EEO statements duplicated: remove. Thus sections we have: - About the role? Could combine intro and where you'll work? The instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which sections to include based on content. We have: - About the role: could include the introductory paragraph and "Why this Role Matters" maybe. Or we could have separate sections: About the role (intro + where you'll work?), Responsibilities (What You’ll Deliver), Requirements/Qualifications/Skills (What You’ll Bring), Benefits, Pay, Schedule (maybe hybrid schedule info). Also we have "What You’ll Experience" could be part of About the role or maybe a separate section like "What You’ll Experience" but not in list of allowed headings. The allowed headings are limited to those examples; we should stick to those. So we need to map content to those headings. Possible mapping: - About the role: includes introductory paragraph and maybe "Where You’ll Work" (hybrid location) and "Why this Role Matters". Could also include "What You’ll Experience" as part of about role. - Responsibilities: "What You’ll Deliver" list. - Requirements: maybe "What You’ll Bring" (must-haves). Could also include "Qualifications" but we have only must-haves. - Skills: maybe combine with Requirements? But we can have separate Skills if we want. The instruction says prefer a few substantive sections over many thin ones. So we could combine Requirements and Skills into one section, maybe "Requirements". Or we could have Requirements and Skills separate if we have distinct content. The "What You’ll Bring" includes both skills and qualities. Could treat as Requirements. - Benefits: benefits paragraph. - Pay: pay transparency paragraph. - Schedule: hybrid work expectation (at least 3 days a week). Could be schedule. Thus we will output sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. We must not include empty sections. Ensure each has substantive content. Now format:

  About the role

  ...

  We need to preserve all substantive information, not invent or summarize away detail. So we need to include all details from the sections we map. Let's craft About the role paragraph(s) combining: Intro: "Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here." Where You’ll Work: "Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection." Why this Role Matters: "As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one." What You’ll Experience: "A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.Global Reach. Partner with teams around the world to solve complex challenges that matter.Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI." We need to keep the bullet points? Actually those are sentences separated by periods. We can keep as prose. We'll combine into maybe multiple

  tags? The instruction: use

  for prose. Could have multiple

  elements under the heading. That's fine. Now Responsibilities:

  Responsibilities

  then
  • each bullet. List items exactly as given: - Guide customers through onboarding and shape success plans that align to their partnership goals - Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal - Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems - Serve as the customer's voice internally, keeping stakeholders aligned and success plans current - Lead a consistent cadence of onboarding milestones and business review presentations - Strengthen the account team's collective impact through close, unified cross-functional partnership - Share customer success stories and insights that inform Sales, Product, and Marketing priorities Now Requirements:

    Requirements

    then
    • each must-have: - A genuine passion for customer success and delivering excellence - Strong presentation, oral, and written communication skills - Ability to listen, empathize, and understand the needs of professional services clients - Highly adaptable with quick, inquisitive thinking in a fast-changing environment We could also include the encouragement line? That's not a requirement; it's more like "We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply." That's not a requirement; could be omitted as it's not substantive detail? It's more of a encouragement; but it's part of the posting. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. This line is substantive? It's encouraging applicants; maybe we can include as a

      under Requirements or as a separate note. But it's not a requirement; could be placed under About the role? Might be better to include as a

      under Requirements after the list, as a note. However, the instruction says prefer a few substantive sections over many thin ones. Adding a note is fine. But we need to decide if we want to include it. It's not a requirement but it's part of the posting. I'd include it as a

      after the list under Requirements. Now Benefits:

      Benefits

      Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements.

      Pay:

      Pay

      The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications.

      Schedule:

      Schedule

      Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be