Customer Success Manager - Core (Sales & Service) Clouds - TMT

About the role

The Customer Success team at Salesforce partners with the company's highest-value customers to help them get the most from their Salesforce investment. As a Customer Success Manager aligned to the Technology, Media, and Telecommunications segment, you'll serve as a trusted advisor and single point of accountability, guiding customers through strategic priorities, platform adoption, and long-term value realization.

Responsibilities

• Own the full Signature Success experience for your customers - from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud - so customers see measurable business outcomes throughout their lifecycle.
• Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer's goals and roadmap.
• Monitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods.
• Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation, and actively develop fluency in autonomous agent capabilities through ongoing learning.

Requirements

• 4–6+ years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
• Proven experience managing large, complex enterprise accounts with multiple stakeholders.
• Skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C-suite, in clear and confident terms.
• Experience with adoption and renewal motions in a multi-product environment.
• Hands-on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni-Channel routing.

Qualifications

• You hold Salesforce certifications such as Sales Cloud Consultant, Service Cloud Consultant, Administrator, or AI Associate.
• You have experience with Einstein for Sales or Service features, including lead scoring, case classification, and article recommendations.
• You're familiar with how Sales Cloud integrates with marketing automation tools and how Service Cloud connects with telephony, chat, and self-service portals.
• You have experience working on digital transformation or cloud migration initiatives.

Skills

Strong interpersonal and communication skills, ability to handle objections, influence stakeholders, and manage complex projects.

Benefits

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Pay

The typical base salary range for this position is $123,100 - $186,300 annually. Specific ranges vary by location.

Schedule

Applications for this position will be accepted on an ongoing basis.