Customer Success Manager, Consumables-Household Goods

Key job responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities, assess P&L impact, and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

A day in the life

• Review performance metrics and present recommendations during vendor meetings
• Collaborate with cross-functional teams to resolve operational challenges
• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning sessions with category managers
• Support continuous improvement initiatives across the organization

About the team

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

Basic Qualifications

• Experience using Microsoft Excel to analyze data and apply best practices to assess performance drivers
• Experience working with large, complex data sets
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Bachelor's degree or equivalent
• Experience in relationship management
• 3+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising

Preferred Qualifications

• Experience in retail, e-commerce, or technology industries
• Project management experience
• Proficiency in data visualization tools
• Experience managing multiple stakeholder relationships
• Background in process improvement or operational excellence