Customer Success Manager - Colorado Springs

About The Role

The Customer Success Manager owns the relationship with customers running workloads on Volta's compute platform at our Colorado site. You will be the primary point of contact for onboarding, adoption, and ongoing success, working closely with service operations and support to make sure customers get real value from Volta's infrastructure.

Responsibilities

• Own the customer relationship post-sale, from onboarding through ongoing account management
• Support customer onboarding, helping new customers get set up and adopt the platform successfully
• Monitor account health and proactively flag risks or opportunities
• Partner with support and service operations to resolve customer issues and escalations
• Run regular business reviews with customers to track value and surface needs
• Advocate for customer needs internally, feeding insight into product and engineering
• Support renewal and expansion conversations with account and sales teams
• Build repeatable onboarding and success playbooks as the customer base grows