Customer Success Manager - Central

About the Opportunity

The organization is revolutionizing clinical decision-making with real-time clinical AI imaging solutions, impacting over 60 million patients annually. The technology empowers physicians to diagnose urgent cases, ultimately improving patient outcomes. Powered by proprietary aiOS, the solutions assist clinicians by precisely highlighting suspected pathological findings directly on medical images and prioritizing cases.

This is a remote role to be filled in the Central US.

Key Responsibilities

• Serve as the customer's advocate and trusted advisor, acting as the bridge between the organization and its customers.
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
• Lead discussions with customers, including top physicians in prestige medical centers.
• Understand each customer’s pain points and their workflow, and enhance the value of AI in their departments.
• Define next steps and work on "making things happen" with the R&D teams.
• Serve as the liaison between customers and internal teams.
• Work with the technical team to ensure smooth onboarding of new customers.
• Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective.
• Have a deep understanding of the solutions, their expected performance, and the user interface.
• Drive value demonstration of the solution for customers.
• Perform data analysis and storytelling using data, making insights out of the data and presenting it to customers.
• Initiate and help execute research initiatives.

Required Qualifications

• BSc in science, engineering, or any quantitative field. MSc is preferred.
• 4+ years of experience in Customer Success, Customer-Facing analytics, Project Management, or similar roles.
• Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
• Experience with data analytics is an advantage.
• Previous work with medical imaging and radiologists is an advantage.
• Research experience is an advantage.
• Experience in stakeholder management, building relationships, and leading customers to success, preferably at an executive level.
• Able to multitask, problem-solve, and work cross-functionally in a dynamic environment.
• Critical thinker with a good analytical approach and data-driven decision-making process.
• Tech-savvy individual who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment.
• Excellent verbal and written communication skills in English.
• Able to work in the Central time zones.
• Able to travel up to 25%.

What is offered

• A range of medical, dental, and vision benefits.
• Stock options for all full-time employees.
• Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met.
• A 401(k) plan with company match, life insurance, plus long- and short-term disability.
• The opportunity to directly improve medical care and impact patient outcomes.

The hiring company

The hiring company is an equal opportunity employer committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. Discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law are prohibited.