Customer Success Manager, Camps

About the role

We are seeking a Customer Success Manager, Camps to play a pivotal role in ensuring our clients' satisfaction and success. You will build strong relationships with our customers (coaching staff), understand their unique needs, and proactively provide solutions and guidance to help them maximize the value of our software.

Responsibilities

• Help new customers onboard with the camp software and maximize their use of our services.
• Build and maintain strong relationships at all key customer accounts.
• Talk to customers regularly to understand their goals and challenges.
• Become a camp product expert and be great at teaching others how to use it.
• Resolve customer issues and questions promptly and happily.
• Work closely with Sales on, and often take a lead role in, the customer renewal process.
• Strict adherence to our CRM policies to track and manage customer interactions and all related data.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• 2-5 years of experience in a customer-facing role, preferably in customer success, account management, or a related field.
• Expertise in Excel as well as working with large amounts of data.
• Experience working in a modern CRM.
• Experience working with Software-as-a-Service (SaaS) product or in the technology or data industries is strongly desired.
• A strong commitment to customer satisfaction and an understanding of customer needs and expectations.
• Excellent verbal and written communication skills to effectively interact with customers and internal teams.
• The ability to identify and resolve customer issues and challenges in a proactive and timely manner.
• Familiarity with software applications and the ability to quickly learn and understand our products.

Qualifications

• Passionate about helping others succeed.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent interpersonal and communication skills.

Skills

• Customer service skills.
• Technical proficiency with Microsoft Office Suite.
• CRM software proficiency.
• Software development and SaaS industry knowledge.

Benefits

• Stock options.
• Annual company-wide bonus based on collective success.
• Flexible Time Off + generous holidays off.
• Health benefits: Medical, Dental, Vision, Basic Life, STD/LTD.

Pay

Competitive salary commensurate with experience.

Schedule

4 days per week in our Urbandale office, Fridays remote.