Customer Success Manager - AZ, GA - On Site

We need to output HTML fragment with sections: About Us? Actually "About Us" is part of description but not a heading per rules: we use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The posting includes "About Us" (company description) and "Position Summary". We need to decide which sections to include based on content. We must not repeat job title as heading (not present). We must not include Job ID etc. Must include sections only when posting has real specific content. We have content: About Us (company overview). Position Summary (summary of role). Essential Duties And Responsibilities (list). Measurements of Success (maybe metrics). Marginal Functions (maybe less important). Knowledge, Skills, and Abilities (skills). Education & Experience (qualifications). Physical Demands (maybe not needed). Also there is Diversity, Equity And Inclusion Program/Affirmative Action Plan (EEO boilerplate) - must remove. Also Privacy Policy etc - remove. We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use "About the role" for Position Summary? Or "About Us" could be considered "About the role"? The rule says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should stick to those headings. We can include "About the role" containing position summary and maybe company overview? But "About Us" is company description, not role. Could we include "About the role" as position summary, and maybe include a separate

for company overview without heading? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says use those for section headings. Probably we should only use those headings. So we can have:

About the role

with position summary paragraph.

Responsibilities

with list of essential duties.

Qualifications

with education & experience.

Skills

with knowledge, skills, abilities. We might also include "Requirements" if there are specific requirements like 5-10 years experience, bachelor's degree. But that overlaps with qualifications. Could combine. We should not include Benefits, Pay, Schedule as not present. We must preserve all substantive information: include company overview? The "About Us" is substantive but not under allowed headings. Could we put it as a

before any heading? The instruction says use

for section headings (e.g. About the role, Responsibilities...). It doesn't forbid other elements like

outside headings. So we can include a

with company overview before headings. We must remove boilerplate: Diversity, Equity..., Privacy Policy, EEO, etc. Also remove "Physical Demands" maybe not needed but could be included as a

if we want to preserve all substantive info. However it's not under allowed headings; we could include as a

after skills section. But it's somewhat generic; still substantive. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep Physical Demands info. It's not a heading; we can put in a

. Similarly "Marginal Functions" maybe we can keep as a

or maybe as part of responsibilities? It's separate but we could include as a

under a heading? Not allowed heading. Could just add as a

after responsibilities. We must not include duplicated lines. Let's extract content. About Us paragraph: "PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business." Position Summary: "The Manager of Customer Success will be responsible for building long-term relationships with our enterprise customers, improving their customer experience, driving new revenue opportunities and ultimately ensuring success on the PrismHR platform. This position will serve as the primary point of contact for these customers from the time of sale through the full customer lifecycle (implementation, renewals, etc). The Manager of Customer Success will share information, provide guidance, identify training opportunities, drive product adoption, and gather feedback on our product and service offerings. Additionally, the position will oversee the revenue retention and growth for the PEO/ASO business and subsequent quotas may apply. This role requires a highly organized, dynamic, and responsive individual who can wear the hats of a project manager, a technical and strategic advisor, a relationship builder, and an account manager, and who cares deeply about delivering a fantastic customer experience." Essential Duties And Responsibilities list (each bullet). We'll convert to

• . List items: - Act as primary point of customer contact, driving strategic engagement, and fielding customer escalations as needed - Advocate for customers with internal partners to drive customer centric solutions - Advocate customer needs/issues cross-departmentally, and coordinate customer-specific activities with PrismHR’s Sales, Support, Professional Services, and Product Delivery teams - Develop and maintain a strong relationships across the organization to understand the customer’s business, including their goals, strategy, and challenges - Define key metrics and goals for success with customers; monitor and review progress or revise as needed - Anticipate customers needs, proactively reach out to discuss opportunities that may help customers achieve goals - Prepare and run regular customer meetings, including tactical routine success meetings, focused meetings, and strategic business reviews - Develop and implement a plan to provide proactive guidance/communication, i.e. outages, critical failures, etc. - Coordinate demonstrations of products & services that fit customer needs - Develop project / resource plan for each assigned customer - Identify opportunities for follow on sales and/or training - Build a strong working knowledge of enterprise software products that make up the PrismHR ecosystem in order to consult with clients on solutions to business issues - Drive customer adoption of products and, over time, establish yourself as a trusted advisor through training and by establishing best practices - Communicate annual renewal with every assigned customer ensuring revenue retention - Monitors and maintains accurate “customer health” data and metrics - Provide timely documentation and reporting to senior management on assigned customer activity Measurements of Success: - Customer business growth and account revenue growth - drivers include, added worksite employee count, new PrismHR modules, marketplace referrals, channel sales engagements, and Professional Services engagement - Improved customer satisfaction - Increased referenceable customers - Achievement of goals defined in conjunction with customers Marginal Functions: - Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. - Attend webinars and training to stay up to date on best practices related to the company and department. - Complete projects and other duties as assigned by supervisor. Knowledge, Skills, and Abilities: - Display a high level of professionalism - Strong business acumen and problem-solving skills - Strong Sense of urgency - Strong knowledge of HRIS systems relating to payroll, benefits, and human resources (experience with PrismHR or other PEO or ASO software preferred, but not required) - Strong written and verbal communication skills - Presence to lead executive level meetings - Self-motivated and the ability to drive results cross-functionally Education & Experience: - 5-10 years customer care experience with a focus on relationship building at the senior executive level - Bachelor’s degree or an equivalent combination of training and experience Physical Demands: - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. - Frequently required to sit; occasionally required to stand and walk. - Specific vision abilities required include close vision, color vision, and ability to adjust focus. - Frequently required to talk and hear. - Moderate concentration/intensity, which includes prolonged mental effort. - Average memory, taking into consideration the amount and type of information. - Noise level in the work environment is usually moderate. We also have a paragraph about PrismHR being a fast-paced SaaS company etc. That's part of About Us? Actually after About Us there is a paragraph: "PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners." This is also substantive; we should keep it. Could be part of About Us description. We'll combine About Us and that paragraph into a single

  or maybe two

  s. We'll keep as one

  for simplicity. Now we need to output HTML fragment only, no /, no markdown. We'll structure:

  About Us paragraph + SaaS description.

  About the role

  Position Summary paragraph.

  Responsibilities

  ...

  Qualifications

  ...
  (Education & Experience)

  Skills

  ...
  (Knowledge, Skills, and Abilities) Then maybe

  Marginal Functions

  as a

  with list? Could be

  but no heading. We'll just put

  with list? Better to keep as

  but without heading? The instruction says use
  • for any list of duties/requirements/benefits. It doesn't say we need a heading for each list. So we can have a
    for Marginal Functions without heading. Similarly Physical Demands could be a
    . But we need to preserve all substantive info. We'll include them as
    after Skills. We must not create headings for them unless they match allowed headings. So we will just output
    directly. Let's craft. Check for any duplicated lines: ensure not repeating. Now produce final HTML. Be careful with escaping HTML special characters like & etc. Use & where needed. In text we have “customer health” with quotes; we can keep as straight quotes. We'll output:

    PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business. PrismHR is a fast-paced Saa