Customer Success Manager

About the Team

Join our Customer Success team, a critical driver of both short- and long-term organizational goals. We are dedicated to ensuring clients achieve tangible value from our solutions and services, fostering strong partnerships built on trust and mutual benefit. As part of this collaborative and proactive team, you’ll play a pivotal role in shaping client strategies, enhancing customer experience, and influencing product development, all while growing your expertise in the SaaS and analytics space.

Responsibilities

• You will collaborate with sales teams and internal stakeholders to develop client strategies, map the customer journey, and enhance the overall customer experience.
• The role also involves continuous assessment of client health and providing strategic guidance and product insights.
• Act as a customer advocate, ensuring clients achieve their desired outcomes with Moody’s View solutions and derive ongoing value from the relationship
• Lead the post-sales client lifecycle, coordinating with internal stakeholders from Sales to Product teams to drive retention and client satisfaction
• Map the customer journey, provide strategic guidance