Customer Success Manager

Responsibilities

• Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.
• Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience.
• Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand client’s reporting methods.
• Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth.
• Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
• Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
• Lead client meetings, including weekly status updates and Quarterly Business Reviews - ensuring action items and strategic next steps are documented and executed.
• Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs.
• Maintain clear documentation of processes, timelines, and deliverables across your accounts.

Requirements

• 2-3 years of experience in digital advertising, marketing, or client services.
• Strong client management and communication skills, with confidence leading data driven conversations.
• Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting.
• Comfortable working cross-functionally with technical and non-technical teams.
• Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data.
• Experience with campaign management tools, platforms, or reporting systems a plus.
• Self-starter with a collaborative attitude, eager to learn and contribute.
• Willingness to travel as needed.

Benefits & Perks

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance
• And more!

Salary Range

The salary range for this role is $75,000 - $80,000.00, depending on location and experience.