Customer Success Manager

Location: Naperville, IL | Onsite

We are changing the norm by being customer-focused, technology-led. viaPhoton is reimagining fiber optic manufacturing for the AI era. We design and deliver custom-engineered, end-to-end fiber connectivity solutions for the data centers, 5G networks, and AI infrastructure shaping the next decade, and our customers need them in weeks, not months. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for people who want to do their best work with a team that's moving fast.

About the Role

• Own the complete customer journey from onboarding through quoting, production, and delivery
• Keep communication clear and proactive across email, Slack, and phone
• Set expectations early, build realistic timelines, and resolve issues before they escalate
• Coordinate with sales, engineering, manufacturing, and logistics to align on priorities
• Maintain accurate ERP updates and bring clarity to workflows that move quickly

What You'll Bring

• Communicate clearly and adapt your style to different audiences
• Have careful organizational discipline and follow through on what you start
• Use customer-first judgment to balance stakeholder needs with company constraints
• Are at your best when systems and priorities shift, and are comfortable learning new tools
• Take ownership and have a track record of seeing things through

Benefits

• Robust health, dental, and vision coverage that starts on day 1
• 401(k) with 4% match, vests immediately after a 90-day waiting period
• Flexible PTO that grows over time
• 10 paid holidays, including 2 floating holidays
• Monthly team events

Pay

$70,000 - $85,000, plus annual bonus

Schedule

Mon–Fri