Customer Success Manager

Mission & Values

Verse Medical is building modern software infrastructure to deliver hospital‑quality care everywhere, connecting providers, payors, and patients. Our values guide us: transparency, rapid iteration, focused intensity, deep empathy for customers, and a commitment to an equitable future.

Your Impact

As a Customer Success professional you will ensure a great user experience for clinics and hospitals, build close relationships, expand usage, and prevent churn, directly contributing to the company’s long‑term success.

Responsibilities

• Manage a portfolio of Verse accounts (clinic and hospital users).
• Oversee the handoff from sales and conduct quarterly business reviews to help customers achieve their goals.
• Resolve high‑priority, high‑impact issues in partnership with the operations team.
• Identify growth opportunities within accounts and execute expansion initiatives.
• Implement new processes that enable the Customer Success function to scale.
• Monitor and mitigate account churn.
• Collaborate with customers to ensure timely, compliant documentation for successful insurance billing.

Requirements

• 1–3 years of experience in a customer success role within software or health‑tech.
• Excellent written and verbal interpersonal communication skills.
• Highly organized with strong attention to detail; able to manage multiple work streams.
• Comfortable working in a phone‑driven environment and triaging issues across accounts.
• Ability to navigate ambiguity and competing priorities.
• Proficiency with CRM software (e.g., Salesforce) and office tools (Microsoft Office and/or G Suite).

Compensation

Base salary $90,000 – $100,000 plus bonus.

Benefits

• 100% coverage of health‑insurance premiums; dental and vision plans for you and dependents.
• 401(k) retirement plan (no company match).
• Opportunities for rapid career advancement.

Schedule

Hybrid work model: 4 days per week in the New York City office (Chelsea) to foster collaboration and innovation.

Location

New York City office, Chelsea neighborhood.