Customer Success Manager

About the role

We are hiring a Customer Success Manager to join our fast-growing team. The ideal candidate will have a passion for building customer relationships, enjoy working in a fast-moving environment, and possess the ability to strategically identify growth opportunities across our customer set.

Responsibilities

• Owning relationships across a wide range of customers—from startups to Fortune 500 companies—ensuring every team gets the most out of our platform.
• Understanding each customer's objectives, designing the path to success, and identifying growth opportunities.
• Overseeing implementation, training, renewal, and expansion processes, as well as day-to-day customer support.
• Creating clear and helpful resources such as guides, FAQs, and best practices to empower users and enhance their experience.
• Collaborating closely with teams across Unwrap, relaying feedback, advocating for customer needs, and contributing to ongoing improvements to our platform and our processes.

Requirements

• 2-5 years of experience in a Mid-Market or Enterprise Customer Success or Account Management-related role—ideally in SaaS or AI-driven products.
• Proven track record of delighting customers and driving customer retention, renewals, and expansion.
• Proven success operating as a trusted strategic advisor to technical and non-technical stakeholders, translating complex business objectives into measurable outcomes and navigating executive conversations with poise, credibility, and commercial acuity.
• Curious, empathetic, and able to handle challenging situations with grace.
• Able to easily translate customer feedback and challenges into insights to help our team drive improvements at scale.
• Thrives in a fast-paced startup environment and is excited to have a direct impact on both our product and our customers' experience.
• Located in or willing to relocate to Santa Barbara and excited about working in-person.

Qualifications

• Located in or willing to relocate to Santa Barbara and excited about working in-person.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Experience with CRM tools and customer relationship management.
• Excellent problem-solving and analytical skills.

Benefits

• Competitive compensation range: $110K - $140K.
• Significant, potentially life-changing equity.
• Opportunity to rapidly advance your career alongside company growth.
• Collaboration with experienced teammates, entrepreneurs, and advisors.

Pay

• $110K - $140K

Schedule

• Full-time position.