Customer Success Manager
About the role
As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue. We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations. You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.
Responsibilities
Campaign Management
- Work with the finance team on any client approvals and revenue recognition
- Own pre-sale process related to media planning and internal IOs
- Be client facing point of contact to ensure smooth execution and delivery
- Guide clients through internal purchasing tools
Client Management
- Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
- Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
- Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
- Assist in pre-sale pipeline management, reporting, and opportunity accuracy
- Work with Campaign Operations to troubleshoot live campaigns
- Maintain up-to-date knowledge of Twitch's site features and products
Requirements
- 4+ years of online media/planning experience
- Experience helping clients execute media campaigns
- Excellent written, presentation and oral communication skills
- Excellent collaboration skills
- Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
- Works well with others in high-energy environment with minimal supervision
- Experience and comfortability working with technical product teams
Preferred qualifications
- Work experience in online media
- Previous agency experience
Benefits
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
Pay
The base salary range for this position varies by location. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
- US, CA, San Francisco — Annually $101,600—$177,800 USD
- US, NY, New York — Annually $101,600—$177,800 USD
- US, WA, Seattle — Annually $92,400—$160,000 USD
- US, CA, Los Angeles — Annually $92,400—$160,000 USD