Customer Success Manager
About the role
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling, data analytics, and emerging AI-driven capabilities, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains, or leverage intelligent insights to improve decision-making, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. In this role, you will operate independently, using data and AI-driven insights to guide customer strategy, improve adoption, and deliver measurable outcomes.
Responsibilities
- Independently manage a portfolio of customers, ensuring strong adoption and retention outcomes
- Develop and execute customer success plans aligned to business objectives
- Leverage data and AI-driven insights to proactively identify risks and opportunities
- Lead business reviews focused on value realization and customer health
- Partner cross-functionally to drive customer outcomes
Requirements
- 4–6 years of Customer Success or Account Management experience within a SaaS environment
- Strong understanding of customer lifecycle management and value realization
- Experience using data and AI-enabled tools to drive customer outcomes
- Proven ability to manage accounts independently and deliver consistent results
Qualifications
- Experience with Gainsight