Customer Success Manager

About the role

Trimble Transportation is seeking a Customer Success Manager to drive high satisfaction and successful engagement with our products, focusing on the Transportation & Logistics segment. This role involves forging strategic alliances, driving client advocacy, championing customer health, and orchestrating the success journey.

Responsibilities

• Forge Strategic Alliances: Establish proactive relationships with key stakeholders to align their business outcomes with Trimble’s innovative technology suite.
• Drive Client Advocacy: Deliver high-impact communication strategies that turn customers into evangelists and uncover new growth opportunities.
• Champion Customer Health: Monitor engagement metrics and lead internal cross-functional teams to proactively mitigate risks and ensure long-term partnership success.
• Orchestrate the Success Journey: Collaborate across the organization to ensure every client has a clear, guided path toward achieving their unique operational goals.

Requirements

• Proven Success: 5+ years of progressive experience in customer success, account management, or client services with direct accountability for retention and growth.
• Strategic Communicator: Exceptional consultative and presentation skills, with a track record of engaging effectively with Executive and C-Level teams.
• Organizational Expert: Ability to manage competing priorities and document complex client strategies with high attention to detail.
• Tech Savvy: Proficient in Google Suite and Salesforce to manage customer data and internal collaboration.

Qualifications

• Bachelor’s Degree or equivalent professional experience.
• Industry-recognized Customer Success certification.
• Experience utilizing Customer Success platforms such as Gainsight or Totango.
• Formal project management experience or data modeling/predictive analytics skills.

Skills

• Exceptional interpersonal and communication skills.
• Ability to analyze and interpret complex data.
• Strong organizational and project management skills.
• Knowledge of transportation and logistics best practices.

Benefits

Trimble offers comprehensive core benefits including Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans. Additional benefits may include tax savings plans, Paid Parental Leave, and Employee Stock Purchase Plan. The company also provides reasonable accommodations for candidates with disabilities or sincerely held religious beliefs.

Pay

This position is offered a salary range of $74,900.00 - $103,200.00 per year, with the possibility of additional bonuses and commissions. Trimble reserves the right to adjust the final compensation based on various factors.

Schedule

The role is strictly in-office, with travel requirements on demand.