Customer Success Manager

About the role

We're looking for a Customer Success Manager who thrives on building deep customer relationships and driving measurable value. You'll own a portfolio of accounts across some of the most forward-thinking companies in logistics and supply chain — serving as their trusted advisor, strategic partner, and internal champion.

What You'll Do

• Own the end-to-end relationship with a portfolio of customers, from onboarding through renewal and expansion.
• Run regular strategic check-ins to track performance, surface insights, and align on priorities.
• Develop a deep understanding of each customer's business goals and workflows to deliver proactive, high-value recommendations.
• Translate customer feedback and pain points into clear product requests, partnering with internal teams to drive solutions.
• Identify and develop expansion opportunities, collaborating with sales leadership to grow accounts.
• Keep stakeholders — both customer-side and internal — aligned, informed, and moving forward.
• Serve as the internal voice of your customers, driving urgency and visibility around what matters most to them.

What We're Looking For

• 5+ years in a customer-facing role (Customer Success Manager, Account Manager, or similar).
• Proven track record of building trusted, long-term relationships with business stakeholders.
• Strong communicator — able to distill complexity into clear, actionable insights for any audience.
• Sharp organizational skills with a relentless focus on follow-through; nothing falls through the cracks on your watch.
• Commercially minded — you think about retention, growth, and value delivered in equal measure.
• Comfortable working cross-functionally with product and engineering teams, even if you're not technical yourself.
• Startup DNA: adaptable, curious, and energized by owning outcomes in a fast-moving environment.
• Bonus Points: Experience in logistics, supply chain, or operations-heavy industries.
• Background in SaaS or data-driven products.
• Familiarity with process improvement, workflow automation, or systems integrations.