Customer Success Manager

About the role

The Customer Success Manager plays a critical role in advancing StarTech.com's mission by building strategic relationships with IT professionals within Global 5000 organizations. This role involves building and nurturing relationships with technology professionals at high opportunity end customers, identifying new prospects, and developing strategies to deepen customer relationships, generate incremental revenue, and foster long-term loyalty.

Responsibilities

• Build and nurture relationships with Technology professionals at high opportunity end customers.
• Identify and deliver new value propositions that strengthen customer loyalty.
• Systematically capture pertinent data regarding contacts, companies, and their content and product/category preferences.
• Facilitate seamless cross-functional collaboration within the broader organizational matrix.
• Manage multiple projects simultaneously, set priorities, allocate resources, and ensure timely delivery of customer success initiatives and business development activities.

Requirements

Success in this role requires a highly customer-centric, entrepreneurial mindset and the ability to navigate complex, unstructured business challenges. The Customer Success Manager is responsible for developing and executing account strategies that deepen customer relationships, generate incremental revenue, and foster long-term loyalty.

Qualifications

• At least 10 years of experience in business development and commercial team leadership in the information technology industry, focused on connectivity hardware (preferred) or an adjacent technology focused industry.
• Track record of exceptional listening, analytical and problem-solving capabilities requiring interaction with multiple departments internally and external execution across a multi-tier value chain.
• Demonstrated tenacity, customer-orientation, and the ability to initiate relationships with IT decision-makers at large and/or high-potential organizations.
• Demonstrated understanding of customer needs, and experience translating customer needs into business results/growth.
• Experience crafting, developing, and executing cross-functional business plans that enable the collaboration of various departments and stakeholders to achieve company objectives.

Skills & Knowledge

• Entrepreneurial and Customer-centric Mindset
• Strategic Thinking Ability
• Industry Knowledge
• Leadership and Team Management with a One Team Mindset
• Communication and Interpersonal Skills
• Customer Success Management Expertise
• Technical Aptitude
• Project Management Ability
• Metrics and Reporting Proficiency
• Curiosity, Adaptability, and Resilience

Benefits

StarTech.com is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Pay

Compensation and benefits are competitive and commensurate with experience. Details will be provided during the final interview stage.

Schedule

This is a full-time position with flexible working hours to accommodate remote work and occasional travel as needed.