Customer Success Manager

About the role

We Are Sparta – Sparta is the next‑generation commodity trading platform that gives trading desks the clarity, control, and collaboration they need to move faster and trade smarter. In February 2025 we secured $42 million in Series B funding and are now scaling across the business. Our people are the driving force behind everything we do; you’ll be trusted to take ownership, backed by a team that wants you to succeed, challenged, supported, and given room to grow. As a Customer Success Manager you’ll own a portfolio of clients including hedge funds, oil majors, refiners, vessel owners, and trading companies, reporting to our VP of Customer Success and based in Houston, Texas.

Responsibilities

• Own onboarding, training and support for your client portfolio, driving product adoption and account health.
• Build strong relationships with clients, understanding their workflows and challenges.
• Partner with Sales to spot cross‑sell and upsell opportunities, and manage renewal risk.
• Feed client insight back to the Product team to help shape the roadmap.
• Maintain and improve our Customer Success processes and tools.
• Help build a company‑wide culture centered on customer success.

Requirements

• Some knowledge of, or experience in, oil & gas, commodities, or trading — you understand the world our clients operate in.
• Experience in a customer‑facing role such as Customer Success or Account Management — ideally supporting a data, intelligence, or SaaS product.
• Comfortable using AI and automation tools in your day‑to‑day work, and curious to find smarter ways of doing things.
• Strong communicator, comfortable building relationships and influencing stakeholders.
• Analytical and process‑minded — you like understanding what drives client value.
• Proactive and comfortable with ambiguity — happy to figure things out and get stuck in.
• High level of integrity and alignment with Sparta's values.
• Fluent Mandarin speaker (preferred).