Customer Success Manager

Responsibilities

• Collaborate with Account Executives to draft new contracts and renewals, ensuring accuracy and adherence to company policies.
• Nurture strong relationships with clients, facilitating effective communication between the vendor relations team, account executive, and clients to address account-related inquiries and concerns.
• Monitor service quality and customer satisfaction, addressing any issues promptly and effectively.
• Ensure accounts are up to date and in good standing regarding payment, working closely with the finance department to resolve any discrepancies.
• Aid Account Executives in gathering information from vendors to relay back to clients, facilitating smooth communication and project coordination.
• Provide support to the Account Executive team in various administrative tasks and projects as needed.
• Stay informed about industry trends, regulations, and best practices to better serve clients and contribute to the company's growth.
• Maintain accurate and up-to-date records for every customer you manage.

Requirements

• You must be customer obsessed and tech-enabled.
• Ability to commute into our Jersey City, NJ office. (3x a week)
• Proven experience in account management, customer service, or sales, preferably in a B2B services industry.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
• Excellent organizational abilities, including time management and prioritization skills.
• Proficiency in Google Suite and CRM software (Hubspot) preferred.
• Demonstrated problem-solving skills and the ability to work effectively in a fast-paced environment.
• Commitment to upholding company values of sustainability, integrity, and excellence.
• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Prior experience in the waste & recycling, construction, trucking, or similar industry is a plus.

Benefits

• Company stock options as part of your compensation package.
• A positive and collaborative work environment with a focus on innovation and sustainability.
• Flexible/Unlimited PTO
• Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K).
• Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub.
• Yearly Personal Development Budget
• Opportunities for professional development and career advancement within a growing company.