Customer Success Manager
About the role
We’re looking for a dynamic Customer Success Manager to join our growing Enterprise Customer Success team. In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, TikTok, Pinterest and Snapchat, and our Product Development teams. You will deliver first-class support, challenge the status quo, and build solutions for business needs and outcomes.
Responsibilities
- Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
- Become a specialist in the Smartly.io platform and digital advertising to continuously solve problems for customers and provide best practices and consultative advice
- Build and foster strong relationships with customers as well as partners like Facebook and Pinterest
- Be the voice of customers to inform our sales process and product roadmap
- Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product, and Engineering
- Help Smartly.io build a world-class Customer Success organization; contribute to a library of knowledge that differentiates us from competitors, optimize existing processes, and actively enhance all Customer Success initiatives
Requirements
- Possess 5+ years of relevant experience in a customer success or similar customer-facing function
- Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat, etc.)
- Are highly empathetic, with a positive attitude and a strong desire to help customers reach their goals
- Have a results-driven mentality, with a bias for action and collaboration
- Able to explain complex concepts clearly and translate data into insights
- Have a self-driven, entrepreneurial spirit
- Strong spoken and written communication skills
- Able and willing to travel for meetings, conferences, and industry events (when possible)
Benefits
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
- Generous healthcare packages & mental health benefits
- Monthly wellness benefit and learning reimbursement opportunities
- 401K plus matching & equity grants for all new Smartlies
- Volunteer time off days & company donation matching opportunities
- Choice of computer (Mac or PC)
Pay
Base pay range: $75,000 - $100,000 per year, plus annual bonus. Salary is determined based on an individual’s background, expertise, and experience. In addition to annual salary, Smartly’s total rewards include stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits.
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. We aim to create and maintain an inclusive environment where everyone feels respected and heard, with Diversity, Equity & Inclusion at the heart of our approach.