Customer Success Manager

We need to output HTML fragment with sections: About Us? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but we can use other headings if content matches. They said do NOT repeat the job title as a heading. The posting includes "About Us", "The Role", "What You'll Do", "What You Bring", "Nice to Have". We need to map to appropriate headings: maybe "About the role" corresponds to "The Role". "Responsibilities" corresponds to "What You'll Do". "Requirements" or "Qualifications" corresponds to "What You Bring". "Skills" maybe "Nice to Have". "Benefits", "Pay", "Schedule" only if present. There's mention of compensation: "Compensation is comprised of a base salary + bonus based on Customer Success company bonus plan." That's pay info. So we should include a Pay section. Benefits? Not mentioned. Schedule? They mention hybrid role requiring a couple of in-person days a week at our New York office and up to 20% travel. That's schedule info. So we can include Schedule section. We need to preserve all substantive info, remove boilerplate. No cookie/navigation etc. No application instructions. We need to output only HTML fragment, no /, no markdown fences. We'll structure:

About the role

About Us: ... The Role: ...

maybe combine? Actually "About Us" is separate. Could have

About Us

but not in list; but they said use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but not exclusive. Probably we should stick to those headings where applicable. So we can map: - About Us could go under "About the role"? Might be okay to have "About Us" as heading but not in list. Safer to follow examples: Use "About the role" heading for the role description. Then we can include About Us content inside that

. Or we could have separate

About Us

but risk deviating. I'd follow instruction: use those headings when possible. So we will have sections: About the role, Responsibilities, Requirements (or Qualifications), Skills, Pay, Schedule. Nice to Have could go under Skills. Thus:

About the role

About Us: Supply chains run the world. We make them run themselves. At Sensos, we turn real-world data into a trusted foundation that enables companies to transform their supply chains into autonomous execution services, acting before problems arise, at scale. We're a fast-moving global team at the intersection of data, agentic AI, autonomous execution, and global supply chains. If you want to work on technology that's fundamentally changing how global supply chains operate, let's talk! The Role: We're looking for a technically fluent Customer Success Manager based in the Greater New York metropolitan area to own customer relationships end-to-end: implementation, onboarding, adoption, renewals, and expansion. This isn't a support role or a hand-holding role. You'll be the accountable owner of your accounts, combining genuine technical depth with commercial drive. You'll be central to how we bring AI-powered supply chain solutions to life for our customers technically, and how we grow with them commercially over time. This is a hybrid role requiring a couple of in-person days a week at our New York office and up to 20% travel. Compensation is comprised of a base salary + bonus based on Customer Success company bonus plan.

Then Responsibilities (

Responsibilities

) with

• items from "What You'll Do". Then Requirements/Qualifications (

  Requirements

  ) maybe combine "What You Bring". Use
  • . Then Skills (

    Skills

    ) for Nice to Have. Then Pay (

    Pay

    ) maybe just note compensation. Then Schedule (

    Schedule

    ) for hybrid and travel. We must not repeat job title as heading. We didn't. We must not include placeholder text like "commensurate with experience". Not present. We must preserve all substantive info. Ensure we include all details from About Us, The Role, What You'll Do, What You Bring, Nice to Have, compensation, hybrid schedule. Let's extract details: About Us paragraph: "Supply chains run the world. We make them run themselves. At Sensos, we turn real-world data into a trusted foundation that enables companies to transform their supply chains into autonomous execution services, acting before problems arise, at scale. We're a fast-moving global team at the intersection of data, agentic AI, autonomous execution, and global supply chains. If you want to work on technology that's fundamentally changing how global supply chains operate, let's talk!" The Role paragraph: "We're looking for a technically fluent Customer Success Manager based in the Greater New York metropolitan area to own customer relationships end-to-end: implementation, onboarding, adoption, renewals, and expansion. This isn't a support role or a hand-holding role. You'll be the accountable owner of your accounts, combining genuine technical depth with commercial drive. You'll be central to how we bring AI-powered supply chain solutions to life for our customers technically, and how we grow with them commercially over time. This is a hybrid role requiring a couple of in-person days a week at our New York office and up to 20% travel. Compensation is comprised of a base salary + bonus based on Customer Success company bonus plan." What You'll Do bullet points (converted to list): - Lead technical onboarding, implementation, and product configuration across integrations and workflows - Resolve technical questions as a trusted advisor: troubleshoot and resolve issues across backend/frontend systems before escalation - Act as a trusted advisor on our solutions, explaining how they work, training customers, and helping them realize value from them - Translate fluently between customer needs and technical realities in both directions, with both audiences - Own the full customer lifecycle end-to-end: implementation, onboarding, adoption, renewals, and expansion - Build strong relationships across customer stakeholders, including executive sponsors - Drive upsells and portfolio growth; proven expansion ownership is a must - Work closely with Sales, Product, and Support teams to drive customer outcomes and influence the roadmap What You Bring: - Technical enough to read and reason about data, understand how software is built, and navigate backend/frontend systems, integrations, and workflow configuration independently - Hands-on AI fluency: you don't just use AI tools, you can sell, train on, and explain AI solutions to customers - A natural translator: equally comfortable in a product spec conversation and a business strategy discussion - Domain knowledge in Supply Chain, Logistics, or supply chain tech - 3–6 years in Customer Success or a customer-facing Product role in a SaaS environment - Proven ownership of portfolio renewals and expansion - Excellent communication skills and a proactive, independent mindset who will thrive in a fast-paced startup environment Nice to Have: - Experience with IoT, sensors, or hardware-adjacent software platforms - Fluency in Spanish Compensation: base salary + bonus based on Customer Success company bonus plan. Schedule: hybrid role requiring a couple of in-person days a week at our New York office and up to 20% travel. Now produce HTML. We'll wrap each section in

    and then

    or

    . For About the role: we have two paragraphs (About Us and The Role). Could combine into one

    with both sentences separated by space. Or two

    inside the section. Probably better to have one

    containing both. Thus:

    About the role

    Supply chains run the world. We make them run themselves. At Sensos, we turn real-world data into a trusted foundation that enables companies to transform their supply chains into autonomous execution services, acting before problems arise, at scale. We're a fast-moving global team at the intersection of data, agentic AI, autonomous execution, and global supply chains. If you want to work on technology that's fundamentally changing how global supply chains operate, let's talk! We're looking for a technically fluent Customer Success Manager based in the Greater New York metropolitan area to own customer relationships end-to-end: implementation, onboarding, adoption, renewals, and expansion. This isn't a support role or a hand-holding role. You'll be the accountable owner of your accounts, combining genuine technical depth with commercial drive. You'll be central to how we bring AI-powered supply chain solutions to life for our customers technically, and how we grow with them commercially over time. This is a hybrid role requiring a couple of in-person days a week at our New York office and up to 20% travel. Compensation is comprised of a base salary + bonus based on Customer Success company bonus plan.

    Then Responsibilities:

    Responsibilities

    • Lead technical onboarding, implementation, and product configuration across integrations and workflows
    • Resolve technical questions as a trusted advisor: troubleshoot and resolve issues across backend/frontend systems before escalation
    • Act as a trusted advisor on our solutions, explaining how they work, training customers, and helping them realize value from them
    • Translate fluently between customer needs and technical realities in both directions, with both audiences
    • Own the full customer lifecycle end-to-end: implementation, onboarding, adoption, renewals, and expansion
    • Build strong relationships across customer stakeholders, including executive sponsors
    • Drive upsells and portfolio growth; proven expansion ownership is a must
    • Work closely with Sales, Product, and Support teams to drive customer outcomes and influence the roadmap
    Then Requirements:

    Requirements

    • Technical enough to read and reason about data, understand how software is built, and navigate backend/frontend systems, integrations, and workflow configuration independently
    • Hands-on AI fluency: you don't just use AI tools, you can sell, train on, and explain AI solutions to customers
    • A natural translator: equally comfortable in a product spec conversation and a business strategy discussion
    • Domain knowledge in Supply Chain, Logistics, or supply chain tech
    • 3–6 years in Customer Success or a customer-facing Product role in a SaaS environment
    • Proven ownership of portfolio renewals and expansion
    • Excellent communication skills and a proactive, independent mindset who will thrive in a fast-paced startup environment
    Then Skills (Nice to Have):

    Skills

    • Experience with IoT, sensors, or hardware-adjacent software platforms
    • Fluency in Spanish
    Then Pay:

    Pay

    Compensation is comprised of a base salary + bonus based on Customer Success company bonus plan.

    Then Schedule:

    Schedule

    This is a hybrid role requiring a couple of in-person days a week at our New York office and up to 20% travel.

    Make sure no duplicate info: we already mentioned hybrid and compensation in About the role paragraph; but we also have them in Pay and Schedule sections. That would duplicate. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. It didn't say avoid duplication, but we should avoid unnecessary duplication? It didn't forbid duplication but better to not repeat same info in multiple places. However we already included compensation and schedule in About the role paragraph; we could keep them there and not have separate Pay and Schedule sections. But the instruction says include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. It doesn't forbid having the content also elsewhere. But to avoid