Customer Success Manager
Seerist stands at the forefront of threat and risk intelligence, seamlessly fusing state-of-the-art AI technology with expert human analysis in a cloud-based platform. Our mission is rooted in providing preemptive, critical insights that empower the world's preeminent organizations and vital government bodies. We are committed to protecting their people, assets, and operations through proactive threat forecasting, real-time event monitoring, and the strategic contextualization of intelligence. This approach not only informs but also catalyzes decisive action, positioning Seerist as a pivotal ally in navigating today’s complex security landscape.
About the role
Seerist is looking to hire experienced and motivated Customer Success professionals to support our current and prospective Commercial Clients around the world. We support over 450 corporate security and GSOC teams globally. At Seerist, you can work in a fun, fast-paced and challenging environment with dedicated and passionate teammates, supporting clients in the navigation of threats, to ensure their people and assets are safe.
Responsibilities
- Develop a strong understanding of clients and provide unparalled support through the lifecycle of a contract, putting Seerist in the best position possible for future growth.
- Capture and provide client feedback for our development and production teams to continue adding value to the client’s mission.
- Responsible for the success of a client portfolio while supporting the team when and where needed.
- Responsible for achieving account retention and renewal timeliness metrics.
- Responsible for good, proactive account management and use of CRM tools.