Customer Success Manager
Why Join Seegrid? Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology is proven. Our AMRs have safely driven millions of autonomous miles in real-world production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions. We'd love to have you join us!
About the role
The Customer Success Manager (CSM) helps customers meet their productivity and safety goals with Seegrid's autonomous mobile robots and software solutions. The CSM focuses on on-site technology adoption and solution optimization following initial deployment. They drive product utilization by leveraging data analysis, organizational change management practices, project management principles and storytelling.
Responsibilities
- Build relationships to understand customers' current and future business/operational goals and challenges.
- Get to know the customer's operations well enough to ensure Seegrid is optimized for their environment.