Customer Success Manager

Job Duties

• Build positive working relationships between Rexel and assigned customers
• Manage multiple on-going customer success engagements and develop a cadence of recurring reviews with customers
• Review progress with leadership and provide opinions on areas of opportunity
• Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions
• Accurately communicate a value proposition based on the data being presented
• Communicate in-person and remotely the value delivered to customer on a periodic cadence using Business Review methodology and other means of communication/cadences
• Use data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
• Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learn to identify opportunities based a customer's install base and support usage
• Seek new targets and opportunities from data that is provided
• Run numbers to calculate a return on investment or savings a customer might earn from engaging in a new product or service

Qualifications

• 3+ years of Customer Success Manager experience
• Prior experience with Rockwell Automation products and services preferred
• High School or GED - Required
• 4 Year / Bachelor's Degree - Preferred
• Bachelor's Degree in Business or Technical degree preferred
• Must have excellent interpersonal, analytical, and written/verbal communication skills
• Must be able to build positive working relationships with people at all organizational levels
• Must demonstrate integrity and a firm commitment to company beliefs and values
• Attention to detail and organizational skills
• Delivers exceptional customer experience