Customer Success Manager
About the role
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Customer Success Manager to join our Rexel USA team in Rochester, NY!
Responsibilities
- Build positive working relationships between Rexel and assigned customers
- Manage multiple on-going customer success engagements and develop a cadence of recurring reviews with customers
- Review progress with leadership and provide opinions on areas of opportunity
- Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions
- Accurately communicate a value proposition based on the data being presented
- Communicate in-person and remotely the value delivered to customer on a periodic cadence using Business Review methodology and other means of communication/cadences
- Use data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
- Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learn to identify opportunities based a customer’s install base and support usage
- Solicit new targets and opportunities from data that is provided
- Run numbers to calculate a return on investment or savings a customer might earn from engaging in a new product or service
Requirements
- 3+ years of Customer Success Manager experience
- Prior experience with Rockwell Automation products and services preferred
- High School or GED - Required
- 4 Year / Bachelor's Degree - Preferred
- Bachelor’s Degree in Business or Technical degree preferred
Qualifications
- Must have excellent interpersonal, analytical, and written/verbal communication skills
- Must be able to build positive working relationships with people at all organizational levels
- Must demonstrate integrity and a firm commitment to company beliefs and values
- Attention to detail and organizational skills
- Delivers exceptional customer experience
Skills
- Must have excellent interpersonal, analytical, and written/verbal communication skills
- Must be able to build positive working relationships with people at all organizational levels
- Must demonstrate integrity and a firm commitment to company beliefs and values
- Attention to detail and organizational skills
- Delivers exceptional customer experience
Benefits
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
For the state of New York only, the pay range is $70K to $80K, depending upon qualifications, experience and other considerations permitted by law.
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- 401K with Employer Match
- Paid vacation and sick time
- Paid company holidays plus flexible personal days per year
- Tuition Reimbursement
- Health & Wellness Programs
- Flexible Spending Accounts
- HSA Accounts
- Commuter Transit Benefits
- Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
- Employee Discount Programs
- Professional Training & Development Programs
- Career Advancement Opportunities – We like to promote from within
Pay
For the state of New York only, the pay range is $70K to $80K, depending upon qualifications, experience and other considerations permitted by law.
Schedule
Not specified