Customer Success Manager

Position Overview

The Client Success Manager works to ensure that our customers maximize the value they receive from our products and services. We believe in doing whatever it takes to make our customers successful, and the Customer Success Manager drives that success every day.

Responsibilities

• Manage and nurture relationships with enterprise clients, ensuring their success and satisfaction through tailored strategies and solutions.
• Grow revenue within existing accounts by identifying new sales opportunities and successfully seeing them through implementation.
• Create scalable processes, documentation, and materials to support customer questions.
• Gain command of our corporate message, leverage data in our platform, and identify strategic growth opportunities to help clients understand and grow their business.
• Maintain exceptional CRM hygiene to provide up-to-date and accurate ongoing forecasts.
• Conduct well-informed and consultative meetings with senior-level executives to demonstrate the business value of our offerings.
• Identify expansion opportunities that increase profitability.
• Maintain a high retention rate.

Required Experience/Skills

• Advanced knowledge in Google Ads, SEO best practices, and analytics platforms like Google Analytics.
• Experience working in an Agency environment with multiple customers.
• Great presentation skills: the ability to put together presentations that show meaningful information using charts and impactful numbers.
• Excellent verbal and written skills.
• Ability to work well with others in a team environment.
• Ability to analyze and find meaningful opportunities for customers from raw data.
• Strong mathematical skills.
• 4+ years of demonstrated track record of growing existing business in a high-tech/Digital Marketing space.
• Consistent and proven delivery of attaining quota targets and expert pipeline management.
• Well-versed in value-based solution selling and objection handling.
• Passionate about forecast accuracy and dedicated follow-up skills that allow nothing to fall through the cracks.
• High confidence in engaging with decision-makers.
• Powerful communication and interpersonal skills.
• Inspired by working in a dynamic and evolving work environment.
• Savvy with CRM tools, G-Suite, PowerPoint, and Excel (preference).

Company Overview

We do not offer work visas. Revvim Offers a Competitive Benefits Package. Including 100% employer paid platinum medical & dental. 100% paid VSP vision insurance. Employer sponsored life insurance. 401(k) with matching. Flexible PTO and sick time off. FSA medical and dependent care with matching. Professional development services. Paid time off for new parents.