Customer Success Manager

About Our Client:The organization operates in the cybersecurity and defense compliance sector, focusing on aiding defense contractors in protecting sensitive information and meeting CMMC compliance requirements. It addresses the critical challenge of non-negotiable cybersecurity standards affecting a large number of defense contractors, positioning itself as a leading solution for small and medium-sized businesses within this high-urgency market. The company demonstrates strong growth and profitability while investing in developing a world-class customer organization. About the Opportunity:The CUSTOMER SUCCESS MANAGER role is responsible for managing and nurturing relationships with enterprise customers following the sale to ensure their success and satisfaction with the platform. This position drives product adoption, reduces churn, and supports account growth through renewals and expansions. It serves as the voice of the customer by collaborating cross-functionally with product, compliance, and support teams to enhance the customer experience and the platform itself. This quota-carrying role is central to sustaining customer engagement and long-term retention. Responsibilities:Welcome and onboard new customers, building strong relationships to encourage product usage.Manage all post-sales activities including relationship-building, planning, and execution.Develop joint success plans with customers to drive adoption and maintain satisfaction.Conduct regular check-in calls and strategic business reviews to increase engagement.Monitor accounts to identify and mitigate churn risk.Process monthly renewal and expansion orders to meet sales quotas.Collaborate with product, compliance, and support teams to advocate for customers and improve the platform. Requirements:Bachelor's degree.Minimum of three years’ experience in account management or customer success, preferably in a quota-carrying role.Experience with Salesforce and HubSpot.Strong communication skills and technical aptitude.Proactive team player who contributes ideas for user adoption and churn reduction.Customer-focused with a commitment to satisfaction.Self-starter with initiative to achieve goals. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Benefits & Perks:Competitive compensation. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.