Customer Success Manager
About Rad AI
Rad AI is dedicated to transforming healthcare through artificial intelligence. Founded by a radiologist, our solutions are revolutionizing radiology, saving time, reducing burnout, and enhancing patient care. With a large proprietary radiology report dataset, our AI has uncovered hundreds of new cancer diagnoses and reduced error rates in millions of reports by nearly 50%. Rad AI has raised over $140M in funding, including a recent Series C of $68M, bringing our valuation to $528M. Investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others, all supporting our mission to empower physicians with advanced AI.
Why Join Us
We are seeking an experienced and dynamic Customer Success Manager to join our growing team. This high-visibility role involves delivering exceptional service and attention to our expanding customer base of radiology groups and hospital systems, driving success in the field of generative AI-driven healthcare innovation. The ideal candidate has a proven track record of customer adoption, retention, and expansion within high-growth healthcare AI and SaaS companies.
What You'll Be Doing
- Serve as a trusted advisor throughout the post-implementation lifecycle, including product adoption, value realization, and renewal.
- Develop and maintain strong relationships with customers across radiology partners.
- Proactively manage customer relationships through regular check-ins to assess product usage and gather feedback.
- Host Strategic Business Review meetings to secure renewals and explore growth opportunities.
- Represent the customer perspective to our Product and Machine Learning teams.
- Engage and educate IT, executive leadership, and radiologists during the onboarding process.
- Guide customers in maximizing the value of their Rad AI subscription, including adoption and expansion strategies.
- Maintain customer accounts to ensure prompt responses to queries and identify areas for improvement.
- Drive retention and growth among our customers by understanding their business needs and demonstrating the value of our solutions.
- Build and lead a world-class customer success organization focused on exceeding customer expectations with attentive, responsive, and knowledgeable service.
Who We're Looking For
- Bachelor’s degree or above.
- 3+ years of relevant customer success experience within a healthcare environment.
- Excellent people/relationship management, coaching, and communication skills with the ability to influence others.
- Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on time, and build documentation.
- Practical working knowledge of SaaS solutions, implementations, and technical concepts.
- Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment.
- Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals.
- Ability to work in the Western time zone.
Nice To Haves
- Experience in a high-growth startup environment.
- Demonstrated record of identifying expansion and cross-sell opportunities.
- Knowledge of the healthcare industry and AI technology.
- Prior professional consulting or healthcare software implementation experience.
- Previous experience as a radiology technologist is highly preferred.
Location
This role is open for hybrid work based in our San Francisco office, and also open to remote candidates in the United States.
At Rad AI
We offer a variety of benefits, including:
- Comprehensive Medical, Dental, Vision & Life insurance
- HSA (with employer match), FSA, & DCFSA
- 401(k)
- Flexible PTO policy
- Annual company-wide offsite
- Periodic team offsites
- Annual equipment stipend
We value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or no-reply@ashbyhq.com. Compensation Range: $100K - $130K