Customer Success Manager

About the role

Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts. With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.

At Qualifyze, we don't just support our customers — we partner with them to reduce risk and accelerate innovation in life sciences. As a Customer Success Manager (CSM), you'll play a key role in driving customer satisfaction, retention, and adoption, ensuring that clients achieve long-term value through our solutions. You'll manage a portfolio of accounts across our US market, acting as the main point of contact throughout the customer lifecycle. You'll collaborate with Senior CSMs, Account Managers, and cross-functional teams to deliver a seamless, high-impact experience. This is a temporary position covering a maternity leave.

Responsibilities

• Build and maintain strong relationships with pharmaceutical clients post-sale
• Guide customers through the audit journey, ensuring smooth coordination and high satisfaction
• Conduct regular check-ins and act as the first point of contact for operational and support matters
• Support onboarding, adoption, and ongoing engagement across a high volume of accounts
• Drive key success metrics including credit consumption, CSAT, NPS, retention, and renewals
• Collaborate with Account Managers on strategic growth opportunities
• Maintain accurate CRM records (HubSpot), ensuring smooth handovers and visibility across teams
• Share customer feedback and data insights to improve our product and services

Requirements

• Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar)
• Excellent communication and interpersonal skills in English; any additional languages are a plus
• Strong organizational skills and attention to detail
• A proactive and solution-oriented mindset, with the ability to work independently and as part of a team
• Comfortable in a dynamic, fast-paced, and changing environment — previous experience in a startup or scale-up is a strong plus
• Interest in the pharma or life sciences industry
• Experience working with CRM tools (HubSpot preferred)

Benefits

• Competitive, annually reviewed compensation package
• Country vacation package that increases with your tenure
• Hybrid working mode, plus up to 45 days per year work from anywhere
• All the best kit and tools to work effectively
• Annual in-person all-company event and celebration in Europe
• Working with an exceptional team, doing some of the best work of your career

Schedule

Temporary contract covering maternity leave, expected duration January/February 2027 through October 2027. Hybrid working mode with up to 45 days per year work-from-anywhere flexibility.