Customer Success Manager

About the role

PerformYard has developed a simple and effective product that drives our customer's employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team— that's where you come in!

Responsibilities

• Create long-lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
• Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
• Respond to phone calls and emails to support adoption, usage and expansion within the customer base
• Maintain and exceed aggressive responsiveness and quality goals
• Be the voice and advocate of our customer—work with leadership and product teams to identify process improvements or product requirements to help resolve any customer-facing issues, test any new product ideations, and improve satisfaction
• Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
• Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

Requirements

• Bachelor's Degree
• Minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software
• Detailed and action-oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem-solve on the fly
• Enthusiastic and proactive self-starter with ability to communicate
• Empathy for customer experience, and a desire to make customers successful
• Understanding or previous use of CRM, Customer Success or Help software tools
• Excited to operate in a fast-paced start-up environment
• Bonus points for a desire to do and achieve brilliant things, authenticity, curiosity, integrity, and entrepreneurial spirit

Qualifications

• Authentically curious, you love learning and improving yourself
• Integrity is fundamentally important to you
• You want to make a real difference
• You are naturally entrepreneurial and street smart

Skills

• Excellent communication skills
• Ability to manage multiple tasks effectively
• Problem-solving skills
• CRM and customer success software proficiency

Benefits

• Medical, dental, and vision health insurance benefits with HSA plan
• Disability insurance
• 401(k) plan
• Generous PTO
• Paid holidays