Customer Success Manager

Back to list Customer Success Manager We’re looking for a Customer Success Manager who takes real pride in making every client feel like the only one that matters. You’ll be the trusted face behind a portfolio of HNWI clients, the person they call first and the one who makes sure nothing ever falls through the cracks. What You Will Do Own the client experience end to end, catching potential sources of dissatisfaction before they surface.Brief the service team on each client’s preferences, communication style and specific requirements.Prioritise tasks by urgency and importance, and run pre-briefings ahead of unusual, sensitive or complex requests.Review the team’s work against the client’s expectations before anything goes out, checking tone, format and presentation.Act as the client’s single point of contact, keeping them informed on progress, timelines and any limitations.Development and implementation of customer retention processes and LTV (Customer Lifetime Value) growth strategy in collaboration with the Sales Department:Development and rollout of a cross‑selling process to be used by all assistantsCreation of tools and preparation of scripts for assistants, coaching, and ongoing performance controlMonitoring existing clients, reviewing and updating client profiles, and using engagement tools to reactivate inactive clientsCheck in after every completed task to gauge satisfaction, then document and share feedback with the team constructively. What It Takes To Succeed Fluent Russian and English, spoken and written, is required for this role; Spanish is a strong plus.2+ years of experience in a client-facing or coordination role, ideally as a VIP bank account manager, luxury travel consultant or senior sales representative.Experience working with international clients.Sharp attention to detail and the ability to juggle multiple client requests and priorities at once.Genuine empathy paired with an open, unconventional mindset that can look at a request from more than one angle.Composure under pressure and a natural instinct for client focus and coordination. What We Offer Stable long-term opportunity in an international luxury service environment.Competitive salary, based on your experience, expertise and results.A dynamic and professional team focused on high-quality client service.Flexible and responsive work in a truly lifestyle-oriented company.Flexibility to work from the office in Tallinn, Estonia or remotely. Want to Be Part of Something Exceptional? Send your CV and a cover letter to hr@perfect.live or complete the form below. Apply for a job Full name (First and Last) Email address Possible start date Resume / CV (file upload) Anything you'd like to add?