Customer Success Manager

About PDQ

PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

Core Values

Honesty, Ownership, Collaboration and Improvement

Job Description

- This is a hybrid role open to candidates in the Salt Lake City, UT area with an expectation of three in-office working days at our South Salt Lake City headquarters.

What You'll Be Doing

• Drive renewal strategy and execution across a shared customer book
• Identify usage trends and lead early interventions when risk is detected
• Recommend and coordinate cross-product expansions that solve customer pain points
• Capture voice-of-the-customer insights to influence product roadmap and strategy
• Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience

Who You Are

• Ownership: You take responsibility for projects, drive results, and deliver on commitments
• Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions
• Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork
• Improvement: You continuously seek opportunities for growth, innovation, and personal development
• Natural curiosity and proactivity – you have a desire to learn as much as you can about PDQ products and how they can provide added value to sysadmins
• Strong aptitude to grasp technical products and concepts and convey them through product demonstrations
• Ability to demonstrate skilled discovery leading to uncovering customer opportunity
• Excellent pipeline hygiene and attention to detail
• Ability to build credibility quickly with customers and confidently guide business conversations
• Strong focus on goal attainment and consistently driving towards achieving and exceeding targets

Tools We Use

• Slack
• Microsoft Office
• Scribe
• TextBlaze

PDQ Perks & Benefits

• 4-Day Work Week
• Equity
• Managers who champion professional development
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Company Match of the first 6% of your employee deferrals
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)

Pay

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

Schedule

This is a hybrid role open to candidates in the Salt Lake City, UT area with an expectation of three in-office working days at our South Salt Lake City headquarters.