Customer Success Manager
Path Robotics · Columbus, OH · 5 days ago
On-siteCustomer ServiceFull-time
What You’ll Do
- Serve as the primary point of contact for multiple customers across North America
- Own the customer relationship post-signature through ongoing support, including close cross-functional coordination with our internal deployments team
- Act as the voice of the customer internally across product, engineering, and sales
- Cook up ongoing customer touchpoints to ensure customer production planning aligns with the capabilities of our robotic systems
- Own customer utilization and long-term success of our robotic systems across all assigned accounts
Who You Are
- Experience working with manufacturing processes and production planning
- Experience with working on process improvement and root cause analysis i.e. Lean six sigma
- Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations
- Comfortable communicating technical concepts to non-technical audiences
- Capable of negotiating with internal and external stakeholders at the executive level
- Customer-obsessed and deeply invested in delivering measurable value through products and services
- Excited by the opportunity to grow a book of business using modern monetization and expansion strategies
- Detail-oriented and able to operate effectively in a fast-paced, evolving environment
- Motivated by the opportunity to make an immediate impact at a venture-backed startup
- Passionate, collaborative, and energized by working closely with cross-functional teams
Why You’ll Love Working Here
- Daily free lunch to keep you fueled and connected with the team
- Flexible PTO so you can take the time you need, when you need it
- Comprehensive medical, dental, and vision coverage
- 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
- 401(k) retirement plan through Empower
- Generous employee referral bonuses—help us grow our team!
We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience.