Customer Success Manager

About the role

Serve as the primary point of contact for enterprise customers.

• Drive product adoption and ensure customers achieve their business objectives
• Conduct regular business reviews and identify expansion opportunities
• Collaborate with sales, product, and support teams to deliver exceptional customer experiences
• Develop customer success playbooks and best practices
• Monitor customer health metrics and proactively address concerns

Requirements

• 3+ years of experience in customer success or account management
• Experience working with enterprise B2B customers
• Strong relationship-building and communication skills
• Understanding of supply chain or logistics industry is a plus
• Ability to analyze data and identify trends
• Self-motivated with a customer-first mindset

Benefits

• Base salary plus commission structure
• Equity participation
• Full benefits package including health, dental, and vision
• Flexible remote work options
• Career growth opportunities in a scaling organization
• Travel opportunities to meet customers
• Generous PTO and flexible schedule