Customer Success Manager

The Role Serve as the primary point of contact for enterprise customersDrive product adoption and ensure customers achieve their business objectivesConduct regular business reviews and identify expansion opportunitiesCollaborate with sales, product, and support teams to deliver exceptional customer experiencesDevelop customer success playbooks and best practicesMonitor customer health metrics and proactively address concerns What We're Looking For 3+ years of experience in customer success or account managementExperience working with enterprise B2B customersStrong relationship-building and communication skillsUnderstanding of supply chain or logistics industry is a plusAbility to analyze data and identify trendsSelf-motivated with a customer-first mindset We Offer You Base salary plus commission structureEquity participationFull benefits package including health, dental, and visionFlexible remote work optionsCareer growth opportunities in a scaling organizationTravel opportunities to meet customersGenerous PTO and flexible schedule