Customer Success Manager

About OuterSignal We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base. The Opportunity We're looking for a curious, motivated Customer Success Manager to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team — you'll work closely with experienced colleagues to onboard new customers, support day-to-day success operations, and help brands turn data into action. It's a great fit for someone who's eager to learn the craft of customer success in a high-growth environment, and who wants real ownership early in their career. What You’ll Do Support new brand onboardings — help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothlyAssist in developing playbooks — contribute to the library of use cases and best practices that help brands win with OuterSignalHelp brands with setup and training — lead working sessions with brand teams to walk through the platform and drive adoptionMonitor account health — track usage across your book of accounts and flag risks or opportunities to the teamHandle customer support — serve as a first point of contact for questions, troubleshooting, and escalationsHelp surface product insights — document customer feedback and share patterns with the team to inform the product roadmapLearn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers What We're Looking For 2-4 years of experience in customer success, account management, agency client services, or a related customer-facing roleGenuine interest in eCommerce, DTC brands, or marketing technologyExposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus — but not requiredStrong communicator, both written and verbal — you can explain things clearly and follow through consistentlyOrganized and detail-oriented — you can manage multiple customers at once without things falling through the cracksCurious and coachable — you ask good questions, take feedback well, and want to grow fastComfortable in ambiguity — you don't need everything figured out to get started What we offer Impact: Join at the ground floor where your work directly influences company trajectoryGrowth: Rapid company growth creates exceptional learning and advancement opportunities — this role is designed to grow with youFlexibility: Remote-first culture with autonomy over your workTeam: Work directly alongside the founding teamMission: Revolutionizing the way brands understand and market to their customers How To Apply Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities. OuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.