Customer Success Manager

About the role

We are looking for a talented and motivated individual to join our small, focused team. You will be part of a dynamic environment where you can make a significant impact on the development of cutting-edge AI tools.

Responsibilities

• Develop and maintain OpenRouter, the unified interface for Large Language Models (LLMs), ensuring it handles billions of tokens monthly.
• Collaborate with cross-functional teams to integrate OpenRouter into various AI applications, reducing provider lock-in, downtime, and integration complexity.
• Work closely with the product team to understand user needs and translate them into technical solutions that enhance developer productivity.
• Contribute to the continuous improvement of OpenRouter through feedback loops and iterative development cycles.

Requirements

• Strong background in software engineering with experience in backend development.
• Experience with large-scale data processing and distributed systems.
• Knowledge of natural language processing and machine learning concepts.
• Ability to work independently and as part of a team.
• Excellent communication skills to collaborate effectively with cross-functional teams.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• At least 3 years of relevant professional experience.
• Proficiency in Python, JavaScript, and/or other relevant programming languages.

Skills

• Experience with cloud platforms such as AWS, Google Cloud, or Azure.
• Understanding of API design and security best practices.
• Experience with version control systems like Git.
• Interest in and understanding of the latest developments in AI and machine learning.

Benefits

• Fully covered health, dental, and vision plans for you and your dependents.
• An annual stipend for your home setup and internet bill.
• Regular team gatherings to connect in person.
• Flexible work schedule to work from anywhere in the US.
• Competitive salary and equity packages.

Pay

Top-of-market salary and equity packages are offered based on experience and qualifications.

Schedule

We offer flexible work arrangements to accommodate your needs while maintaining productivity and collaboration.