Customer Success Manager

About the role

We’re seeking a Customer Success Manager with a strong track record, exceptional skills, high integrity, and a dedication to excellence to join our in-person team in Denver, CO.

What You’ll Do

• Lead all post-sales activities, from activation to adoption, renewal, and expansion.
• Ensure customers achieve maximum value from the Nuvo platform, driving success and satisfaction.
• Develop strategic roadmaps for product adoption and ongoing use, fostering customer loyalty and advocacy.
• Build trusted relationships with key stakeholders, including IT, engineering, and program owners, to drive engagement and usage.
• Identify opportunities to expand Nuvo’s footprint and deepen customer engagement.
• Collaborate with the Sales team to advance renewals and expansion opportunities.
• Proactively manage account risks and develop mitigation plans to ensure customer retention.
• Analyze your customer portfolio to prioritize risks and opportunities for maximum impact.
• Coordinate solutions across engineering, marketing, product, and support teams.

Requirements

• 3+ years of experience in customer success or account management.
• Proven success in turning detractors into advocates and managing customers across multiple geographies.
• Strong track record of driving results for customers and the company.
• Excellent communication skills, especially in high-pressure situations.
• Ability to navigate complex organizations to accelerate adoption, foster collaboration, and promote growth.
• Self-motivated, empathetic, and focused on continuously improving customer relationships.