Customer Success Manager

About the role

The Customer Success Manager (Platform) is Nuix's primary post-sale relationship owner across an assigned portfolio of enterprise accounts. From the point of contract close, this role holds accountability for adoption, value realisation, retention and expansion — coordinating with implementation and professional services teams as the engagement matures, and acting as the consistent point of continuity for the customer throughout their Nuix lifecycle. This is a commercially oriented, individually delivered role that balances relationship depth with revenue outcomes. The successful candidate will bring a consultative approach to enterprise accounts operating in data-intensive, compliance-driven or investigative environments, and will be comfortable managing a portfolio that spans both relationship stewardship and billable advisory engagement.