Customer Success Manager

About the role

Nikon SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting and powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck Germany, Nikon SLM Solutions has approximately 600 employees worldwide.

The Customer Success Manager serves as the primary point of contact and internal advocate for assigned strategic customers, ensuring successful customer experience throughout their relationship with Nikon SLM Solutions. This role is responsible for coordinating cross-functional activities, improving operational service performance, maximizing machine availability, managing customer projects and escalations, and ensuring customer needs are effectively communicated and addressed across the organization. The Customer Success Manager will work closely with Sales, Service, Service Engineering, System Engineering, Production, and other internal teams to drive customer satisfaction, strengthen strategic relationships, and support long-term account success and