Customer Success Manager
About the role
We're looking for a Customer Success Manager responsible for our Community Segment, who genuinely enjoys building relationships, solving real problems, and helping clients get the most out of what NavVis has to offer. You will manage a portfolio of clients, guiding them through successful integration, optimized workflows, and long-term value.
How You Will Make An Impact
- Set clients up for success from the start. You'll kick off every new engagement with a welcome call, then stay close during the first projects, answering questions, catching friction early, and helping clients get up and running with confidence.
- Help clients do more with what they have. Beyond onboarding, you'll act as a hands-on advisor, guiding workflows, sharing best practices, and helping clients get measurably better results from NavVis products.
- Keep the relationship warm and the contract secure. Most renewals are automatic, but you make sure they stay that way, checking in proactively, flagging risks early, and looping in Sales when a client needs a different conversation.
- Spot the next opportunity before anyone asks. You know your clients well enough to see where they could benefit from doing more. You surface those moments and work with the team to turn them into real growth, for the client and for NavVis.
Experience
Experience: 3–5 years of professional experience, preferably in Customer Success or background in geosystems, surveying, or laser scanning industry.
Location
Based within commuting distance of Denver, Colorado as this role requires regional availability.
Consultative Mindset
You focus on the customer experience first. You are curious, ask the right questions, and provide solutions that genuinely help clients succeed.
"Get It Done" Attitude
You are resourceful, innovative, and able to manage multiple priorities without dropping the ball. You know when to solve a problem independently and when to ask for help.
People-Centric
You are naturally a "people person" approachable, reliable, and skilled at building trust with clients and internal teams alike.
How We Will Know We Are a Perfect Match
Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, and 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
What We Offer
- 15 days of vacation and 11 public holidays
- Flexible working hours and a hybrid work setup
- Competitive health/vision/dental insurance
- Up to $4500 USD employee referral bonus
- 401k matching up to 4%
- 5 days of paid sick leave
- Paid Parental Leave
About Us
Navigating the built environment with cutting-edge technology, NavVis is a global leader in reality capture and digital factory solutions. Our mission is to bridge the physical and digital worlds, empowering organizations to make smarter decisions and build more efficient, connected operations.
Our Culture
At NavVis, you'll thrive in an environment that values collaboration, innovation, and growth. We are proud of our open culture that values trust, collaboration, and transparency. We are committed to fostering an inclusive and diverse workplace, where diverse talent can thrive and where feedback fosters individual growth and development.
Equal Opportunity Employer
We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.