Customer Success Manager

About the role

You will be directly responsible for educating our clients (agencies and DTC brands) on creative strategy and how to operationalize their workflow using Runneth. They’re already feeling the pain, and this problem is a top priority for them. By gaining a deep understanding of media buying and creative production you will help teams see how the Motion platform is the answer to the workflow challenges they are experiencing.

Your work will have a direct impact on our growth. We have a mighty team of 7 right now. You will report our CS Team Lead, Ale, whose superpowers are leading by example by being wildly curious (never shying away from asking a question), caring deeply (not just saying it, but showing it), and constantly trying to improve processes.

Key Expectations as a CSM at Motion

• We always champion our clients. When speaking about them internally we speak of them respectfully and always want to understand their perspective. We are their advocates.
• Responsiveness sets us apart. We get back to people fast. Ideally emails are responded to within 2 hours and follow ups are sent by EOD at the latest. We move quickly with deliverables and report builds. Momentum is everything.
• We are casual and friendly with our clients. They should feel like they are talking to a trusted colleague. No professional masking here!
• Have an ownership mindset. We should have a clear understanding of our book of business and where our clients are at. CSMs bring strategic thinking to drive engagement, and ensuring Motion is delivering real value and impact on their business and day-to-day workflows.
• Award-winning team: We're a low-ego, high-performing team that was just ranked #19 on G2's list of Best Canadian Software Companies for 2026.

What You'll Love About Motion

• Competitive compensation package: We offer competitive compensation, including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend to support your well-being, 20 days of PTO, and a $1,500 work-from-home stipend.
• Remote-first with hybrid flexibility: We're a remote-first company with team members spanning Canada, the U.S., and beyond, but also have office spaces in 4 main hubs (Toronto, Montreal, Vancouver, and Porto) for optional hybrid work.
• Growth that speaks for itself: Motion has strong product-market fit, 2.5x YoY growth, second-time founders with deep industry knowledge, and $30M in Series B funding to fuel our momentum.
• Opportunity for impact: As an early team member, your contributions will directly shape the product, team, and the future of the company.
• Award-winning team: We're a low-ego, high-performing team that was just ranked #19 on G2's list of Best Canadian Software Companies for 2026.
• Team connection: Virtual: Day-to-day, we use Roam, an AI-powered virtual office platform that fosters spontaneous collaboration, drop into meetings or quick chats, and interact with colleagues for a simulated, "live" digital headquarters.
• In-person: Outside of the option to go to one of our offices, our team gets together for a team offsite once/year, and we have a company retreat every summer.